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Warranty Information

DELIVERY INFORMATION

For delivery information or to change a delivery date, please call the store from which you purchased your bedding. Our dedicated dispatcher will call you the day before the scheduled delivery date to give you an hour and a half time frame.

EXCHANGE POLICY

Gardner Mattress offers a 30 day trial period from the date of delivery. We do suggest that a minimum of 7 days is needed to allow your body to adjust to your new mattress. Comfort exchanges must be for sets of equal or greater value and the customer is responsible for any and all applicable taxes and delivery charges.

Law tags must remain attached and the merchandise must be free and clean of any tears, burns and stains to qualify for this service. Comfort exchanges are not available on salesroom samples, specials or close outs. Limit of two comfort exchanged per customer.

Custom orders are subject to a 10% (merch. Cost) fee for an adjustment and a 30% fee for a replacement.

REFUND POLICY

We do offer a full refund, less delivery charges, plus an additional charge to pick up merchandise on purchases that are not satisfactory for any reason. This refund is only valid through the initial trial period of thirty days and custom bedding does not apply. All accessory purchases including, but not limited to; pillows, sheets, mattress pads, etc., are final.

10 YEAR NON-PRO RATED WARRANTY

Gardner’s latex, foam and tufted mattresses, box springs and foundations are warranted against material and workmanship defects for a period of 10 years from the original delivery date. The Niagara Sojourn, classic Plush and Firm models carry a 5 year warranty.

CONDITIONS OF WARRANTY

Slight body impressions are not a sign of a defective mattress. The softer materials used to comfort your body will settle up to one inch. We recommend that our two sides mattresses should be flipped or rotated every three months to ensure proper wear. Our one sided mattresses are to be rotated only, but on the same schedule as previously noted. To ensure your new mattress is adequately supported, a matching box spring or foundation must be purchased unless you have a platform bed. The final requirement deals with how the box spring or foundation is supported. On full, queen or king size sets at least one center support with a leg that extends to the floor is necessary. Without this the box spring or foundation will tend to sag, thus making the mattress look worn. If the set isn’t supported it will wear prematurely. It is important that you do not remove the white tag (law label) at the end of your new mattress. There is information on it is important to us if your mattress should need servicing.

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